Refund Policy

Effective Date: January 1, 2026

At Opalvibejewel, we are committed to ensuring your complete satisfaction with our luxury handcrafted jewelry products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

1. Return Eligibility

1.1 General Return Policy

We accept returns within 30 days from the date of delivery, provided that:

• The item is in its original, unworn, and unused condition
• All original tags, packaging, and certificates of authenticity are included
• The item has not been resized, engraved, or modified in any way
• The item is not a custom or personalized piece
• You have proof of purchase (order confirmation or receipt)

1.2 Non-Returnable Items

The following items are NOT eligible for return or refund:

• Custom and Bespoke Jewelry: Items made to your specifications or personalized designs
• Engraved Items: Any jewelry with custom engraving or personalization
• Resized Jewelry: Items that have been resized after purchase
• Sale and Clearance Items: Items purchased during final sale promotions (unless defective)
• Worn or Damaged Items: Jewelry showing signs of wear, damage, or alteration
• Gift Cards: Non-refundable unless required by law
• Pierced Earrings: For hygiene reasons (unless defective)
• Items without Original Packaging: Products missing original boxes, certificates, or tags

2. Return Process

2.1 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at returns@opalvibejewel.com within 30 days of delivery
2. Provide Information: Include your order number, item details, and reason for return
3. Await Authorization: We will review your request and provide a Return Authorization Number (RAN)
4. Package Securely: Pack the item securely in its original packaging with all accessories
5. Ship the Item: Send the package to the address provided with your RAN
6. Track Shipment: Use a trackable shipping method and keep your tracking number

2.2 Return Shipping

• Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error
• Shipping Insurance: We strongly recommend using insured, trackable shipping for returns
• Risk of Loss: Items lost or damaged during return shipping are the customer's responsibility
• International Returns: International customers are responsible for all shipping costs and customs fees

2.3 Return Address

Returns must be shipped to the address provided in your Return Authorization email. Do not send returns without authorization, as they may not be accepted.

3. Inspection and Processing

3.1 Return Inspection

Upon receiving your return, we will:

• Inspect the item to verify it meets return eligibility criteria
• Check for signs of wear, damage, or modification
• Verify all original packaging and accessories are included
• Authenticate the item to ensure it's the original product

3.2 Processing Time

Returns are typically processed within 7-10 business days after we receive and inspect the item. You will receive an email notification once your return has been processed.

3.3 Rejected Returns

If a return does not meet our eligibility criteria, we reserve the right to:

• Refuse the return and send the item back to you
• Contact you to discuss alternative solutions
• Apply a restocking fee for items not in original condition

4. Refunds

4.1 Refund Method

Approved refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds typically appear within 5-10 business days
• PayPal: Refunds typically appear within 3-5 business days
• Other Payment Methods: Processing times may vary

4.2 Refund Amount

Your refund will include:

• The purchase price of the returned item(s)
• Original shipping costs (if item is defective or we made an error)

Not included in refunds:

• Return shipping costs (unless item is defective or we made an error)
• Original shipping costs (for change-of-mind returns)
• Gift wrapping fees
• Customs duties or taxes (for international orders)

4.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Item shows minor signs of use or wear
• Item is missing minor accessories (not affecting value)
• Item is returned after the 30-day window but within 60 days
• At our discretion for other circumstances

4.4 Restocking Fees

A restocking fee of up to 15% may be applied in the following cases:

• Items returned without original packaging
• Items showing minor signs of wear
• Items missing certificates or authentication documents
• Returns initiated after 30 days but within 60 days

5. Exchanges

5.1 Exchange Policy

We are happy to offer exchanges for:

• Different Size: If available for the same product
• Different Color/Style: Within the same price range
• Store Credit: For future purchases

5.2 Exchange Process

To request an exchange:

1. Contact us at exchanges@opalvibejewel.com
2. Provide your order number and desired exchange item
3. We will confirm availability and provide exchange instructions
4. Ship the original item following our return process
5. New item will be shipped upon receipt and inspection of the original

5.3 Price Differences

• Higher Price: You will be charged the difference before shipping the new item
• Lower Price: You will receive a refund for the difference
• Same Price: No additional charges apply

6. Defective or Damaged Items

6.1 Reporting Defects

If you receive a defective or damaged item, please:

• Contact us within 7 days of receiving the item
• Provide photos showing the defect or damage
• Include your order number and item details
• Do not wear or further damage the item

6.2 Resolution Options

For defective or damaged items, we will offer:

• Full Refund: Including original shipping costs
• Free Replacement: We will send a new item at no cost
• Repair: Professional repair at no cost (if applicable)
• Store Credit: For the full purchase amount plus additional credit for inconvenience

6.3 Our Responsibility

For defective or damaged items, we will:

• Provide a prepaid return shipping label
• Process the return with priority handling
• Issue refund or replacement within 5 business days of receiving the item
• Cover all associated shipping costs

7. Wrong Item Shipped

If we shipped the wrong item to you:

• Contact us immediately at support@opalvibejewel.com
• We will provide a prepaid return label
• The correct item will be shipped immediately
• We will cover all shipping costs
• You may receive a discount code for future purchases as an apology

8. Cancellations

8.1 Order Cancellation

You may cancel your order if:

• The order has not yet been processed (within 24 hours of placement)
• The item has not entered production (for custom items)
• The order has not shipped

8.2 Cancellation Process

To cancel an order:

• Contact us immediately at support@opalvibejewel.com
• Provide your order number
• We will confirm if cancellation is possible
• Full refund will be issued if cancellation is successful

8.3 Custom Order Cancellations

For custom or bespoke jewelry:

• Cancellations are only accepted before production begins
• Once production starts, orders cannot be cancelled
• A design fee may be non-refundable
• Contact us as soon as possible if you need to cancel

9. Warranty and Repairs

9.1 Warranty Coverage

All our jewelry comes with a 1-year limited warranty covering:

• Manufacturing defects
• Stone loosening (under normal wear)
• Clasp or closure malfunctions
• Metal defects or discoloration

9.2 Warranty Exclusions

The warranty does NOT cover:

• Normal wear and tear
• Damage from improper care or storage
• Loss or theft
• Damage from chemicals, extreme temperatures, or moisture
• Modifications or repairs by unauthorized parties
• Accidental damage

9.3 Repair Services

We offer professional repair services:

• Under Warranty: Free repairs for covered issues
• Out of Warranty: Repairs available at competitive rates
• Cleaning and Maintenance: Complimentary for life

10. Special Circumstances

10.1 Gift Returns

Items purchased as gifts can be returned by the recipient for:

• Store credit (no proof of purchase required)
• Exchange for different item
• Refund to original purchaser (with proof of purchase)

10.2 Final Sale Items

Items marked as "Final Sale" or purchased during clearance events:

• Cannot be returned unless defective
• All sales are final
• No exchanges or store credit
• Clearly marked on product pages and at checkout

10.3 Promotional Items

Free promotional items or gifts with purchase:

• Must be returned with the main item for full refund
• If kept, value will be deducted from refund
• Cannot be returned separately

11. International Returns

For international customers:

• Return policies apply globally
• Customers responsible for all return shipping costs and insurance
• Customs duties and taxes are non-refundable
• Items must clear customs to be eligible for refund
• Processing may take longer due to international shipping
• Refunds issued in original currency

12. Store Credit

12.1 Store Credit Option

Instead of a refund, you may choose store credit, which offers:

• Additional 10% bonus: Credit value increased by 10%
• Extended validity: Valid for 12 months
• No expiration fees: Full value maintained
• Transferable: Can be gifted to others

12.2 Using Store Credit

• Applied at checkout like a gift card
• Can be combined with promotional discounts
• No cash value
• Non-refundable

13. Customer Responsibilities

To ensure a smooth return process, customers must:

• Inspect items immediately upon delivery
• Report any issues within specified timeframes
• Keep all original packaging until satisfied with purchase
• Follow care instructions provided
• Obtain tracking information for returns
• Provide accurate return information
• Initiate returns within the 30-day window

14. Refund Timeline Summary

Stage	Timeframe
Return Request Submission	Within 30 days of delivery
Return Authorization Response	1-2 business days
Customer Ships Return	Within 7 days of authorization
Return Inspection	7-10 business days after receipt
Refund Processing	1-3 business days after approval
Refund Appears in Account	3-10 business days (varies by bank)

15. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website with an updated "Effective Date." Your order will be subject to the policy in effect at the time of purchase.

16. Exceptions and Discretion

While we strive to apply this policy consistently, we reserve the right to make exceptions on a case-by-case basis. Factors that may warrant exceptions include:

• Extraordinary circumstances
• Loyal customer relationships
• Unique or unforeseen situations
• Errors on our part

All exceptions are made at our sole discretion and do not set precedent for future returns.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.